Refund Policy

At Skysecure Technologies, we strive to provide high-quality digital products and services. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted for purchases made through our online marketplace.

“ Refund is subject to OEMs refund policy”

1. Eligibility for Refunds

Customers may request a refund under the following conditions:

Software Products & Digital Licenses:

• Refund requests must be made within 5 days of purchase.
• The software must not have been downloaded, installed, or activated.
• The license key must be unused and not registered with any device or user account.
• Refunds are not available for software purchased under promotional or discounted pricing unless specified.

Subscription-Based Services:

• If a customer is not satisfied with a subscription-based service, they may request a refund within 5 days of purchase.
• Refunds will be prorated based on the remaining unused period of the subscription.
• Auto-renewals: Customers must cancel before renewal to avoid charges, as renewal payments are non-refundable.

Physical Products (if applicable):

• Physical products (such as security hardware) must be returned in original packaging, unused, and in resaleable condition within 5 days.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Services (Consulting, Support, or Installation Fees):

• Refunds are not available for services already rendered.
• Partial refunds may be considered if the service was not fully delivered due to unforeseen circumstances.

2. Non-Refundable Items

Refunds will not be granted in the following situations:

• Downloaded or Activated Software: If the software has been installed, activated, or used, refunds are not possible.
• Third-Party Products: Purchases of third-party software or licenses are subject to the provider’s refund policy.
• Customized Solutions: Software or services customized for a client are non-refundable.
• Violation of Terms: If a refund request is due to misuse, abuse, or violation of Skysecure Technologies’ terms of service.

3. Refund Request Process

To request a refund, customers must follow these steps:

Submit a Refund Request:

• Order number
• Reason for refund request
• Proof of purchase

Review Process:

• Our team will review the request within 5 business days.
• Additional verification may be required (e.g., proof of non-activation).

Approval or Rejection:

• If approved, the refund will be processed within 25 to 30 business days to the original payment method. If rejected, the customer will be notified with the reason.
• If rejected, the customer will be notified with the reason.

4. Chargebacks & Disputes

Customers are encouraged to contact Skysecure Technologies before initiating chargebacks. Unauthorized chargebacks may result in:

• Account suspension
• Ineligibility for future purchases

5. Contact Information

If you have any concerns about refunds at Skysecure, please contact us at: refunds@skysecuretech.com