Refund Policy

Last updated: April 21, 2025

At skysecure Technologies, we strive to provide high-quality digital products and services. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted for purchases made through our online marketplace.

Important:

Important: As a reseller of software licenses, we act solely as a transaction partner facilitating the sale of licenses from OEMs or authorized distributors to end customers. We do not own, develop, or control the software licenses, and our role is limited to the resale transaction. We disclaim any responsibility for disputes arising from software defects, end-user errors, or any other issues beyond the scope of our transaction facilitation. This policy is subject to change without prior notice and shall be governed by the terms and conditions of the respective software provider. Refunds may be provided only in cases where the OEM or distributor authorizes a return or refund.

1. Eligibility for Refunds

Customers may request a refund under the following conditions:

Software Products & Digital Licenses:

Refund requests must be made within 7 days of purchase.
The software must not have been downloaded, installed, or activated.
The license key must be unused and not registered with any device or user account.
Refunds are not available for software purchased under promotional or discounted pricing unless specified.

Subscription-Based Services:

If a customer is not satisfied with a subscription-based service, they may request a refund within 7 days of purchase.
Refunds will be prorated based on the remaining unused period of the subscription.
Auto-renewals: Customers must cancel before renewal to avoid charges, as renewal payments are non-refundable.

Physical Products (if applicable):

Physical products (such as security hardware) must be returned in original packaging, unused, and in resaleable condition within 5 days.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Services (Consulting, Support, or Installation Fees):

Refunds are not available for services already rendered.
Partial refunds may be considered if the service was not fully delivered due to unforeseen circumstances.

2. Non-Refundable Items

Refunds will not be granted in the following situations:

Downloaded or Activated Software: If the software has been installed, activated, or used, refunds are not possible.
Third-Party Products: Purchases of third-party software or licenses are subject to the provider's refund policy.
Customized Solutions: Software or services customized for a client are non-refundable.
Violation of Terms: If a refund request is due to misuse, abuse, or violation of skysecure Technologies' terms of service.

3. Refund Request Process

To request a refund, customers must follow these steps:

Submit a Refund Request:

Order number
Reason for refund request
Proof of purchase

Review Process:

Our team will review the request within 5 business days.
Additional verification may be required (e.g., proof of non-activation).

Approval or Rejection:

If approved, the refund will be processed within 25-30 business days to the original payment method.
If rejected, the customer will be notified with the reason.

4. Chargebacks & Disputes

Customers are encouraged to contact skysecure Technologies before initiating chargebacks. Unauthorized chargebacks may result in:

Account suspension
Ineligibility for future purchases

5. Contact Information

If you have any concerns about refunds at skysecure, please contact us at:

Email: sales@skysecure.ai

SKYSECURE TECHNOLOGIES PRIVATE LIMITED

Sakti Statesman, Unit # G/M-06 & 07, Marathahalli - Sarjapur Outer Ring Rd, 7th Cross, Green Glen Layout, Ibbaluru, Bengaluru, Karnataka 560103